Refund Policy
Clear guidelines for refunds on corenlithiq's inflation impact education programs
At corenlithiq, we're committed to delivering valuable financial education about inflation's impact on personal and business finances. Our refund policy reflects our dedication to student satisfaction while maintaining the integrity of our educational programs.
Eligibility Criteria
Refund requests must meet specific criteria to qualify for processing. We evaluate each request based on timing, program access, and individual circumstances.
- Request submitted within 14 days of program enrollment
- Less than 25% of course materials accessed
- No completion certificates downloaded or requested
- Original payment method still active and accessible
- Technical issues preventing access properly documented
- Medical or emergency circumstances with supporting documentation
Students who have completed more than 25% of program materials or downloaded certificates may not qualify for full refunds but could be eligible for partial refunds or program transfers.
Refund Process
Our streamlined refund process ensures fair evaluation while providing clear communication throughout. Here's exactly what happens after you submit a refund request.
Refund Types & Amounts
Different circumstances may qualify for different refund amounts. We've structured our policy to be fair while recognizing varying situations students might face.
- Full refund (100%): Requests within 7 days with minimal access
- Substantial refund (75%): Requests within 14 days meeting standard criteria
- Partial refund (50%): Medical emergencies or technical issues beyond 14 days
- Administrative refund (25%): Special circumstances requiring individual review
- Program transfer: Alternative to cash refund for future enrollment
- Credit option: Account credit for other corenlithiq educational programs
Processing Timeline
Understanding when you'll receive your refund helps with financial planning. Processing times vary based on payment method and banking institutions.
International transactions may require 7-14 business days due to currency conversion and international banking protocols. We'll provide tracking information when available.
Special Circumstances
Life happens, and we recognize that unexpected situations can affect your ability to complete educational programs. We've established guidelines for handling unique circumstances with compassion and fairness.
- Medical emergencies requiring hospitalization or extended care
- Job loss affecting financial stability during program enrollment
- Technical platform issues preventing reasonable access to materials
- Military deployment or unexpected relocation for work
- Family emergencies requiring immediate attention and resources
- Natural disasters or circumstances beyond student control
These situations require documentation and individual review. Our team works with students to find appropriate solutions, which might include refunds, program delays, or alternative arrangements that better serve your needs.
Non-Refundable Items
Certain aspects of our programs cannot be refunded due to their nature or immediate delivery upon enrollment. Understanding these limitations helps set proper expectations.
- Downloaded certificates or completion credentials
- Printed materials shipped to physical addresses
- One-on-one consultation sessions already completed
- Access to exclusive webinars or live events attended
- Custom assessment reports generated for individual situations
- Third-party software licenses activated for student use
While these items aren't refundable, students may still qualify for partial refunds on other program components. We evaluate each situation individually to determine the fairest outcome.
Need Help With Your Refund?
Our student support team is here to help you through the refund process and answer any questions about our policy.
Melbourne VIC 3000, Australia